Privacy Policy

ETM – Express Tours & Management Services, Unip Lda (hereinafter “Express Car Rental”, www.expresscarrental.pt) values the privacy of its members and undertakes to respect it, ensuring the confidentiality and protection of the data recorded by users.

This Privacy Statement is intended to assure users of conditions of Security and Privacy. Only the data necessary to provide the service is requested and collected, in accordance with the explicit indications on the site. The user is entirely free to access, rectify or delete their data.

2.1. Identification of the data controller

• Company: ETM – Express Tours & Management Services, Unip Lda
• NIF: 510 870 813
• Data Protection Officer contact: booking@expresscarrental.pt

2.2. Information and consent

The Personal Data Protection Act (hereinafter “LPDP”) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter “GDPR”) ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

In legal terms, “personal data” means any information of any nature whatsoever and regardless of its medium, including sound and image, relating to an identified or identifiable natural person; protection therefore does not cover the data of legal persons. By accepting this Privacy Policy, you give your informed, express, free and unambiguous consent for the personal data provided through the site www.expresscarrental.pt to be included in a file under the responsibility of Express Car Rental, whose processing under the LPDP and GDPR complies with appropriate technical and organisational security measures.

Express Car Rental maintains a database with the registration of its customers. The data contained in this database is solely the data provided by them at the time of registration and is automatically collected and processed, under the terms approved by the National Data Protection Commission, by Express Car Rental, the entity responsible for the corresponding file.

Under no circumstances will information on philosophical or political beliefs, party or trade-union affiliation, religious faith, private life and racial or ethnic origin, as well as health and sex-life data, including genetic data, be requested.

Under no circumstances will we carry out any of the following activities with the personal data provided to us through this site:

• Transfer it to other persons or entities without the prior consent of the data subject.

2.3. Purpose of personal data processing

The personal data we process through this page will be used solely for the following purposes:

• (i) Order processing;
• (ii) Communication with clients and the clarification of questions;
• (iii) Processing of requests for information;
• (iv) Complaint processing;
• (v) Statistical analysis activities;
• (vi) Verifying, maintaining and developing systems and statistical analyses;
• (vii) Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
• (viii) Prevention of and combating fraud;
• (ix) Requesting feedback on purchased products or services;
• (x) Conducting satisfaction surveys.

Express Car Rental guarantees the confidentiality of all data provided by its customers. Although Express Car Rental collects and processes data securely and prevents its loss or manipulation using the most advanced techniques, we inform you that collection over an open network allows personal data to circulate without security, at the risk of being seen and used by unauthorised third parties. The Express Car Rental website has a contact and order form through which users may ask questions and thus make better use of the entire Express Car Rental offer. If users provide personal data to Express Car Rental through that contact form, it will not be used for any purpose other than that requested by the user.

The user also consents to being able to access information about the service contracted with Express Car Rental, in order for additional services to be offered to the contracting party.

At the time of collection of personal data, except where otherwise indicated, the user may voluntarily provide personal data; the absence of a response does not imply a decrease in the quality or quantity of the corresponding services (unless otherwise indicated). However, failure to provide data considered mandatory will mean that the user cannot access the service for which the data was requested.

If you do not agree to the above conditions, Express Car Rental will not be able to contract with you through its website.

2.4. Transfer of personal data

In order to fulfil the purpose of this website, Express Car Rental will transfer your personal data to other entities, which will process it for the following purposes:

• Payment management and processing activities;
• Order processing;
• Provision of the contracted services.

The entities to which Express Car Rental will provide your personal data for processing under the above terms will be of the following nature:

• Insurance entities;
• Third parties related to the provision of the contracted services;
• Payment management;
• Order processing and shipping entities.

2.5. Storage of your personal data

Data collected by Express Car Rental may be transferred to and stored at a destination outside the European Economic Area (“EEA”). By submitting your personal data, you consent to this transfer, storage or processing.

All information you provide to Express Car Rental is stored securely on our servers and/or those of our service providers, which may be located in countries outside the European Economic Area (“EEA”). We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

2.6. Security measures

Express Car Rental declares that it has implemented, and will continue to implement, the technical and organisational security measures necessary to ensure the security of the personal data provided to it, in order to prevent its alteration, loss, processing and/or unauthorised access, taking into account the current state of technology, the nature of the stored data and the risks to which they are exposed.

Express Car Rental guarantees the confidentiality of all data provided by its customers, whether at registration or in the process of purchasing/ordering products or services. The collection and processing of data are carried out securely and prevent its loss or manipulation. All data is entered onto a Secure Server (128-bit SSL) which encrypts it (turns it into code). You can verify that your browser is secure if the padlock symbol appears or if the address begins with https instead of http.

Personal data is processed with the level of protection legally required to ensure its security and to prevent its alteration, loss, processing or unauthorised access, taking into account the state of technology, the user being aware of and accepting that internet security measures are not impregnable.

Express Car Rental, when accessing any personal data, undertakes to:

• Store it through legally required technical and organisational security measures to ensure its safety, thereby preventing unauthorised alteration, loss, processing or access, in accordance with the state of the art at any given time, the nature of the data and the possible risks to which they are exposed;
• Use the data exclusively for the previously defined purposes;
• Ensure that the data is processed only by workers whose intervention is necessary to provide the service and who are bound by an obligation of confidentiality. Should information be disclosed to third parties, they will be required to maintain appropriate confidentiality in accordance with the provisions of this document.

2.7. Commercial and promotional communications

One of the purposes for which we process the personal data provided by users is to send electronic communications containing commercial and promotional information. Whenever we make such a communication, it will be directed exclusively to users who have expressly and previously authorised it.

In accordance with the provisions of Decree-Law no. 7/2004 of 7 January, if you wish to stop receiving commercial or promotional communications from Express Car Rental, you may request to opt out by sending an email to booking@expresscarrental.pt.

2.8. Exercise of rights

In accordance with the provisions of the LPDP and the GDPR, the user may at any time exercise their rights of access, rectification, erasure, restriction, objection and portability by request through any of the following means:

• Email: booking@expresscarrental.pt

Should you wish to cease being part of the Express Car Rental database at any time, you may exercise this right through these contacts.

Cookies Policy

This Cookies Policy forms part of the Privacy Policy of www.expresscarrental.pt (hereinafter “Express Car Rental”, the “Site” or “Website”). By accessing and browsing the site, or using its services, you agree to the terms and conditions contained in the Privacy Policy.

To facilitate and provide a better browsing experience through the website, www.expresscarrental.pt reports that it uses cookies or other similar functional files (hereinafter “Cookies”). Due to the way internet communication standards work, access to websites may involve the use of cookies. In any case, we inform you that Express Car Rental is responsible for the cookies and the processing of data obtained from its own and third-party cookies, deciding on the purpose, content and use of the processing of the collected information.

1. What is a Cookie?

Cookies are files containing small amounts of information that are downloaded to the user's device when visiting a web page. Their main objective is to recognise the user each time they access the site, also allowing the quality to be improved and better use of the site to be provided. In short: to simplify your browsing of www.expresscarrental.pt. Cookies are essential to the functioning of the internet; they do not damage the user's equipment/device and, if enabled in your browser configuration, help to identify and resolve errors in the operation of the site.

2. Use of Cookies by Express Car Rental

By accessing the site, the user expressly accepts the use of this type of cookie on their devices. If you disable cookies, your browsing on the site may not be optimised and some of the features available on the site may not work properly. Specifically, Express Car Rental uses cookies for the purposes stated above. If, in the future, Express Car Rental uses others in order to provide more and better services, the user will be informed accordingly.